Privacy Notice


MOZZARTBET MALTA LIMITED, Registration Number C 83980, with registered address at Office 2D, Soho St. Julians, PunchBowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta (hereinafter referred to as the “Company”), shall endeavour in complying with the applicable laws related to the personal data protectionin countries where the Company operates- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processingof personal data and on the free movement of such data, and repealing Directive 95/46/EC [General Data Protection Regulation].

The Companyis licensed and regulated by the Malta Gaming Authority ( in virtue of a Gaming Service License bearing number MGA/B2C/606/2018, issued on the 28thof March 2019.

The Company warrants that all Personal Data of users of its services and visitors of the website (hereinafter referred as ”data subjects”), is processed only when there is a legal basis for such an act:

  1. 1. legal obligation

  2. It is necessary for us to process your Personal Information where it is necessary for us to comply with our various legal and/or regulatory responsibilities, including, but not limited to, complying with the conditions of our gambling licenses and complying with any AML and KYC legislation.

  3. 2. contractual relationship

  4. 3. data subject’s consent

  5. 4. Our processing of your personal information will primarily be necessary for you to participate in online gambling games. protection of data subject’s vital interests, or

  6. 5. legitimate interest of the Company.


While registering a user wishing to participate in online gambling games, the Company shall collect the following information:

- Username

- Password

- E-mail address (to which further instructions will be provided regarding account opening)

- Name and surname

- Gender

- Date of birth

- Occupation

- Credit card number, payment method and bank account details

- Residence, place and postal address

- ID number

- (Mobile) telephone number.


The Company shall provide its users with user support through an online chat with an agent.

Username and email address shall be necessary to sign up for online chat. The data collected in this manner shall be processed exclusively for the purpose of providing user support.

The Company operates a recorded call system. When Data Subjects call the following number 0800 005 000, the call shall be automatically recorded for quality assurance purposes. Data subject is informed about call recording. The Company may keep live calls and call recordings for internal and external audits, training and investigation include law enforcement agencies. These calls are deleted after one (1)year if they are no longer required for any crime prevention, investigation, detection purposes and crime reporting for the protection of the business and other legal interests and the protection of employees.


The Company collects information from the visitors and users of the website in order to better understand the needs of users and to improve their products and services.

The following data is collected for the above stated purposes:

- Time and date of the page visit

- Visited pages

- Type and version of the Internet browser

- Visitor's IP address.


The Company, in compliance with the given consent, may periodically notify users of the new benefits of the Company.

The user may always decide to decline from receiving the above notifications, and may cancel the service by sending an e-mail to [email protected].


The Company shall ensure that forwarding of Personal Data of the users to third parties is solely carried out as legally obliged, or the justified requirement of the competent public authority.

When Personal Data is passed on to third parties or trusted partners (Data Processors) for the purpose of providing user support, information system maintenance or similar needs, the Company shall ensure that these third parties or trusted partners will abide with the mandatory data protection measures.

In the case of supply of personal data to third parties, specifically the names of the parties, the purpose for what such persons may use that data has to be specified. A specific opt-in for transfer of data to third parties shall be included.


The Company shall ensure that before transferring Personal Data out of the European Economic Area (EEA), adequate safeguards required by the Regulation.

Our partner Mozzart d.o.o.Beograd is located in the Republic of Serbia, which is not part of the EEA. Data transfer to Mozzart d.o.o.Beogradis regulated by Standard Contractual Clauses, dated as of December 7, 2022, which include requirement that particular protections be in place in order to ensure a level of data protection essentially equivalent to that guaranteed within the EU, in accordance with the approved mechanisms prescribed by the EU Commission. The purpose of these standard contractual clauses is to ensure compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data for the transfer of personal data to a third country. If you want to obtain copy of Standard Contractual Clauses, please address to [email protected].


If you have registered with an account, we will retain your personal data during the period your account is active. After this period, the required duration of keeping of your documents may vary from a few months to 10 (ten) years all in order to meet its legal obligations under applicable laws or regulations, such as the applicable gambling regulations, KYC and AML regulations.

In addition, the Company may retain your personal data for longer periods, provided that retaining such data is strictly necessary for the responsible gaming reasons, resolving or exercising claims regarding potential disputes, and where the Company is guided to do so by the applicable supervisory authority.. After this period, the Company ensures that your Personal Data will be irreversibly destroyed. Any Personal Data held by the Company for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information.


The Company uses cookies to provide visitors and/or users with full functionality and high-quality content. Cookies are small text files uploaded to visitors ‘computers with the purpose of tracking the use of certain pages. If accepting cookies option is turned off on the visitor’s and/or user's computer, the visitor and/or user can still use the pages, but the functionality of the service will be partially restricted. You can read about cookies which we use on our website in Cookie Policy.


Depending on the purpose and legal basis of the processing of Personal Data, the user has the following rights in accordance with the applicable regulations on Personal Data protection:

- Access to Personal Data

- Rectificationof Personal Data

- Erasure of Personal Data

- Personal Data Portability

- Restriction of Personal Data processing

- Right to object to data processing for marketing purposes

purposes in the event that you wish to complain about how we have handled your Personal Data, please contact Data Protection Officer at [email protected].


In accordance with the law of Malta when an account is opened personal data of the owner of the account and data regarding its financial transactions may be processed for anti-money laundering (AML) purposes.


The Company has appointed Data Protection Officer. Requests, complaints or inquiries relating to processing and protection of Personal Data can be sent to the e-mail address [email protected] calling the toll-free info phone number 0800 005 000.

In accordance with the applicable legal regulations governing the protection of Personal Data, each request/inquiry will be resolved without undue delay and at the latest within 30 days of receipt.

When contacting and posting such requests, we will invest reasonable efforts to confirm your identity and to prevent unauthorized Personal Data processing.

Data subjects have the right to lodge a complaint with a national data protection authority (


As the Company evolves, there may be the need to update this Policy to keep pace with changes to the website, software, services, business and Applicable Laws. The Company will however, always maintain its commitment to respect the Data Subject's privacy. The Company ensures that it will post any other revisions to this Policy along with their effective date, in an easy-to-find area of the website.


This document was updated on the 21th of December, 2022, and is effective from that date.

Version 5.0


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